Your appointment has been scheduled!

Thank you for choosing the Debra Fileta Counselor’s Network (DFCN) to partner with you on your journey of healing: heart, soul, mind, and strength.

Next Steps:

Please look out for two different emails in your inbox.

Email 1: Email Receipt of Purchase from Debra Fileta

Email 2: “________ Appointment Confirmation” with your zoom link 

Check that the date and time are correct. If you do not receive both emails after 3 hours of booking your appointment please check your spam folder and then email support@debrafileta.com
Do not reply or attempt to send an email to any other email address.

Re-Read the “What You Need To Know” Document below.

WHAT YOU NEED TO KNOW

Thank you for choosing the Debra Fileta Counselor’s Network (DFCN) to partner with you on your journey of healing: heart, soul, mind, and strength. Please be sure to read this document in its entirety.

WEB-BASED & LIMITATIONS OF PRIVACY

Unlike traditional therapy, web-based sessions offer you the convenience of consulting with a licensed professional counselor from the comfort of your own home! With that said, please consider the confidentiality limitations that come as a result of the nature of exchanging information online. Debra or those associated with the Counselor’s Network cannot be held liable for any privacy issues that arise due to the confidentiality limitations of online interactions. By agreeing to an online session, you acknowledge that you understand and agree to these limitations. All online sessions will be conducted via ZOOM. If there are technological difficulties, the session will be performed via phone interaction. Additionally, before your session can begin, you will need to provide your intake paperwork and payment. If you find yourself in an emergency situation, immediately dial 911 or head to your local Emergency Room. By checking the “What You Need to Know” Box on your initial consultation form you understand and agree to these limitations.

CONFIDENTIALITY & RELEASE OF INFORMATION

With the exception of information that is endangering to others or to yourself, all the information obtained/derived by the course of interacting with Debra Fileta and the Debra Fileta Counselors Network is fully confidential; although concepts, principles, and scenarios gained from your session may be used for future material by Debra Fileta and TrueLoveDates.com. All identifying information including names, locations, and identifying facts will always be changed to maintain total confidentiality. Additionally, your case may be discussed as part of the Consultant training and supervision meetings with Debra Fileta. Your billing, scheduling, and records will be viewed by Debra Fileta and the Debra Fileta Counselors Network administrative team.

PAPERWORK AND NOTES

The counselor will return, or at the client’s request, destroy, all copies of confidential information in the counselor’s possession upon termination of this agreement. The confidentiality restriction applies to testimonials, which the counselor may use for promotional reasons with the consent of the client. The client may request anonymity with testimonials.

SESSIONS

Relational or personal sessions are different from counseling in that the focus is to facilitate personal and relational development and emotional health, not to treat psychopathology. These one-on-one sessions are designed to uncover current problem spots and help you thrive in your personal and relational life. If at any time a counselor determines that these one-on-one sessions are not the right fit (e.g. there is evidence of psychopathology and the need for therapeutic support), they will help connect you to a licensed therapist within your state to offer the services you need, either in place of our work or in addition to our work. These one-on-one sessions are not intended to diagnose or treat mental illness or replace professional counseling services by a licensed individual within your state. Each counselor offers booking options for individuals and couples – an initial session and a follow-up session. All purchased sessions will last 50 minutes. Sessions will be conducted via ZOOM. In the event of technological difficulties, your session will proceed at the scheduled time via phone. All sessions are scheduled based on the current time zone where you book your appointment. Therefore, if you are in a different time zone on travel or holiday when you book your appointment please keep note of what time zone you were in at the time. The Debra Fileta Counselors Network is not responsible for a client overlooking this detail.

FEES AND PAYMENT

All payments are due in full BEFORE each session. Your payment will reserve and confirm your allotted session time with your designated counselor. If you fail to complete payment your selected time will not be reserved or held. If you are scheduling a recurring appointment with your counselor or several appointments at once your full payment for every appointment must be processed at the time of checkout.

INSURANCE

Online sessions are a pay-for-service experience for which your insurance cannot be billed.

RESCHEDULING APPOINTMENTS

Respect your session time. Kindly give 48 hours’ notice of any adjustments to appointment times by emailing support@debrafileta.com In the email subject line write “RESCHEDULE” and include your full name, counselor’s name, session time, and date. Refunds will not be offered, and less than 48-hour notice will forfeit your session time or ability to schedule an alternate date and time. In the very rare case, your counselor needs to reschedule an appointment you will receive an email from support@debrafileta.com notifying you of a session change.

LIMITS OF SESSIONS

Sessions are limited to clients who are age 18 or above, and not in need of 24-hour care. Please call 9-1-1 or the local crisis hotline in case of an emergency. Consultations are not to replace legal counsel, medical advice, or psychotherapy. Please be advised that counselors are not operating in the role of a licensed mental health professional and will not be diagnosing or treating psychopathology. The approaches they offer are not intended to be a substitute for a medical diagnosis or psychotherapy.

WHAT TO DO BEFORE YOUR FIRST SESSION

CONFIRMATION EMAILS: 

Check your email inbox (including spam folder) for two separate emails. One email will be from the Debra Fileta Counselors Network with your zoom meeting link. The email subject line will be “__________ Appointment Confirmation.”  Please save this email with these details for your session and check that the date and time with your selected counselor are correct. If you have NOT received the email with your session zoom link within 3 hours of purchase please send an email to support@debrafileta.com. If you do not notify the Debra Fileta Counselors Network support of not receiving your zoom meeting link within 24 hours of your appointment you forfeit your session time. (The exception will be made for appointments booked on the July 1, 2022 network launch date.) If you do not notify the Debra Fileta Counselors Network (email to support@debrafileta.com) within 48 hours of your appointment that any of your appointment details are incorrect you will forfeit your session time. The exception will be made for appointments booked on the July 1, 2022 launch date and appointments made 24 hours in advance. A second email will be sent out from Debra Fileta as a receipt “Email Receipt of Purchase from Debra Fileta” for your successful payment and a copy of the information you submitted in the form. This email does not have your zoom link. You must look out for the other email.  Your appointment time is in your time zone. The Debra Fileta Counselors Network strongly advises each client to add their booked session appointment to their personal calendar.

ZOOM

Be sure you have a ZOOM account that is active and working, as all appointments will take place via ZOOM. For more information regarding ZOOM please CLICK HERE. Please also check that your microphone, camera, and wifi have a strong stable connection.

Communications

All communication including cancellations, reschedule requests, concerns, and customer service issues should be sent to support@debrafileta.com. The Debra Fileta Counselors Network counselors are unable to respond to any direct forms of communication (personal emails, Instagram DM’S, etc) outside of your confirmed session time on zoom. If you have a specific question or concern for your counselor please send your full name and counselor’s name to support@debrafileta.com. Your message will be forwarded to your counselor on a needed basis determined by the Debra Fileta Counselors Network administration team. Please DO NOT hit the reply button on any of your confirmation or calendar emails. Your email will not be received or acknowledged. All emails should be sent or forwarded to support@debrafileta.com

ACKNOWLEDGMENT/CONSENT TO RECEIVE SERVICES

By checking off the “What You Need to Know” confirmation box on your initial online form, you agree that the Debra Fileta Counselors Network has disclosed sufficient information to enable you to decide to undergo or forgo the services offered. You understand that your consent to the nature of our sessions is given voluntarily, without coercion, and may be withdrawn at any time. You represent that you are competent and able to understand the nature of our proposed sessions and agree to be personally responsible for the related fees. You have read and understand the above disclosure about the services provided. You agree to release, indemnify, hold harmless, and defend the Debra Fileta’s Counselors Network and all associated parties from and against any and all claims or liability, of whatsoever kind or nature, which you or your representatives may have, for any loss, damage or injury, including without limitation, physical, emotional, mental, financial, or spiritual, arising out of or in connection with your sessions. I have read, understand, and agree with the above terms by checking off the box “What You Need to Know” box on the scheduling form.